Privacy Policy

In order to provide effective and efficient services, we are required to process personal data about the people who use our services, our staff and other visitors to our website.

Our aim is too transparent and this privacy notice explains why we need to collect personal data, what we do with it and your rights about your data being used.

People who use our services:

What data do we collect?

In order to provide professional and safe services we need to keep certain records about you, and this includes the following types of data:

Your name, address date of birth and other basic details including contact information
Your financial details such as how you pay us or your funding arrangements
Health and social care data about you, including details about your physical and mental health
We may also record information to help us comply with monitoring requirements such as race, religion, ethnic origin or sexual orientation

Why do we collect this data?

We collect this data so that we can provide safe, effective and responsive care. This provides us with a lawful basis for processing your data, which is a legal requirement in the UK We process your data because:

We are required to do so in our performance of a public task
We are required to do so in order to fulfil our contract with you
We are legally obliged to do so in accordance with the Health and Social Care Act 2012, or the Mental Capacity Act 2005
It is necessary to help us meet the requirements of social security and social protection law (this would generally relate to safeguarding issues should they arise)
We require this information to provide and manage social care services
Our regulator, the Care Quality Commission (CQC), requires us to provide data as part of our public interest obligations

Where do we process your data?

So that we can provide you with safe, effective and responsive care we need specific data. We do this face to face, via phone, via email, via our website, via post, etc.

This is collected from or shared with:

You or your legal representative(s);
Third parties. These include:

Other parts of the health and care system such as local hospitals, the GP, the pharmacy, social workers, clinical commissioning groups, and other health and care professionals
The Local Authority
Organisations we have are legally obliged to share information with for example, in cases of safeguarding, with the CQC
The police or other law enforcement agencies if we are required to by law or court order

Staff

What data do we have?

So that we can provide a safe and professional service, we need to keep certain records about you. We may record the following types of data about you:

Your basic details and contact information e.g. your name, address, date of birth, National Insurance number and next of kin
Your financial details e.g. details so that we can pay you, insurance, pension and tax details
Your training records
Health and social care data about you, which might include both your physical and mental health data – we will only collect this if it is necessary for us to know as your employer, e.g. fit notes or in order to claim statutory maternity pay
We may also record data about your race, ethnic origin, sexual orientation or religion
Data from the Disclosure and Barring Service

Why do we have this data?

We require this data so that we can contact you, pay you and make sure you receive the training and support you need to perform your job. By law, we need to have a lawful basis for processing your personal data.

We process your data because:

We have a legal obligation under UK employment laws
We are required to do so in our performance of a public task
It is necessary due to social security and social protection law – we are required to perform Disclosure and Barring Service (DBS) checks on our staff
It is necessary for us to process requests for sick pay or maternity pay
We are required to provide data to our regulator, the Care Quality Commission (CQC), as part of our public interest obligations

Where do we process your data?

As your employer, we need specific data. We do this face to face, via phone, via email, via our website, via post, via application forms etc. This is collected from or shared with:

You or your legal representative(s)
Third parties. These include:

Her Majesty’s Revenue and Customs (HMRC)
Our pension and healthcare schemes
Our external payroll provider
Organisations we have a legal obligation to share information with i.e. for safeguarding, the CQC
The police or other law enforcement agencies if we have to by law or court order

Visitors to Our Website/Enquires

When you visit our website, we may ask you for personal information to allow us to contact you to deal with your request or enquiry.

This includes the following personal information:

If you ask us to contact you – your full name, email address, telephone number and any other personal data you may choose to include
If you apply for a job – and complete and submit the online application form and attach your CV

How we intend to use your personal information:

To provide a service: we will contact you for reasons relating to the details or service you are enquiring about using the contact details you have provided
To send you further information about our services or survey your opinion: we may also retain these details to provide you with information about our service we think you may find interesting or send you a survey about your experience with us. We will do this using the contact details you have provided
If you are enquiring on behalf of someone else, we may need confirmation you are authorised to act on their behalf before we can discuss their personal details

Your rights

The data that we keep about you is your data and we ensure that we keep it confidential and that it is used appropriately. You have the following rights when it comes to your data:

You have the right to request a copy of all of the data we keep about you
You have the right to ask us to correct any data we have which you believe to be inaccurate
You have the right to request that we erase any of your personal data which is no longer necessary for the purpose we originally collected it for
You may also request that we restrict processing if we no longer require your personal data for the purpose we originally collected it for, but you do not wish for it to be erased
You can ask for your data to be erased if we have asked for your consent to process your data. You can withdraw consent at any time – please contact us to do so
If we are processing your data as part of our legitimate interests as an organisation or in order to complete a task in the public interest, you have the right to object to that processing. We will restrict all processing of this data while we look into your objection